Leasing Training Manager

Overview

Rose Associates is your gateway to an exhilarating realm of real estate innovation. Our dynamic 

services platform spans development, management, leasing, and marketing, catering to private and institutional property owners globally. In the unparalleled market of New York City, where unique needs and challenges abound, we've solidified our position as the go-to industry leader. 

Established in 1925, Rose Associates boasts almost a century of New York real estate expertise, continuously expanding across the tri-state area. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! 

We are seeking an experienced and dynamic Leasing Training Manager to lead the design, development, and delivery of training programs that strengthen leasing performance across our multifamily portfolio. The ideal candidate will bring a strong understanding of multifamily housing operations, leasing best practices, and customer experience, while fostering a culture of continuous learning and professional growth among leasing professionals. 

Essential Job Functions 

• Create, implement, and maintain comprehensive leasing training programs, including new hire onboarding, advanced leasing techniques, fair housing compliance, and customer service excellence. 
• Ability to travel to and work from various properties within the overall portfolio. Travel will include all five NYC boroughs, Westchester, CT and New England. Travel to new properties and areas as needed to support company growth via on-site training. 
• Travel may include overnight, out-of-town travel, as well as weekend hours to include Saturdays and Sundays as necessary. 
• Ability to deliver Leasing Training at various properties within the overall portfolio. 
• Develop both in-person and virtual training modules to ensure accessibility across all communities. 
• Partner with property and regional managers to identify performance gaps and provide targeted training solutions. 
• Conduct regular leasing skill assessments, role-playing exercises, and mystery shops to evaluate effectiveness and improve closing ratios. 
• Mentor and coach leasing teams build confidence, consistency, and professionalism in customer interactions. 
• Serve as a trusted resource for leasing consultants, assistant managers, and community managers on leasing best practices. 
• Develop engaging training materials, job aids, scripts, and guides tailored to leasing processes and technology platforms. 
• Stay current with multifamily housing trends, fair housing laws, and leasing innovations to ensure training content remains relevant. 
• Partner with cross-functional teams including Operations, Marketing, and HR to align training with organizational goals. 
• Provide clear reporting on training participation, effectiveness, and ROI to leadership. 
• Must be present on-site and be able to move throughout the building to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors. 
• Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances. 
• Position may be required to perform duties outside their normal responsibilities as needed. 

Qualifications 

• Bachelor’s degree in Business, Education, Human Resources, or related field preferred. 
• 3+ years of multifamily leasing or property management experience, with a proven track record in training or team development. 
• Strong knowledge of fair housing laws, leasing compliance requirements, and multifamily industry best practices. 
• Exceptional presentation, facilitation, and communication skills. 
• Familiarity with Mystery Shopping Process. Ability to interpret Mystery Shop Results and design and implement training based upon those results.  
• Proficiency in learning management systems (LMS), virtual training platforms, and Microsoft Office Suite. 
• Proficient in property management software (e.g., Yardi, RealPage) and LMS platforms. 
• Exceptional Skill in using, learning and teaching CRM platforms. (I LUV Leasing, Elise AI) 
• Ability to travel to properties as needed (70%). 
• Certified Apartment Manager (CAM) or similar industry credential. 
• Experience developing e-learning content or managing virtual training tools (Zoom, Teams, Articulate, etc.) 
• Bilingual skills a plus.