Front Desk Agent - The Bayard Hotel, New York, NY

Overview 

At Rose Associates, our dynamic services platform spans development, management, leasing, and marketing, catering to private and institutional property owners globally. In the unparalleled market of New York City, where unique needs and challenges abound, we've solidified our position as the go-to industry leader. 

Established in 1925, Rose Associates boasts almost a century of New York real estate expertise, continuously expanding across the tri-state area. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! 

We are seeking a courteous, professional, and reliable Front Desk Agent to join our team at The Bayard Hotel. This role is the first point of contact for guests, responsible for creating a welcoming experience, managing check-ins and check-outs, and ensuring all guest needs are handled efficiently. The ideal candidate is customer-service oriented, organized, and able to multitask in a fast-paced environment. 

Essential Job Functions 

• Greet guests warmly and provide a positive first impression of the hotel. 
• Manage the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys. 
• Respond to guest inquiries in person, by phone, and via email, providing accurate information about hotel services, amenities, and local attractions. 
• Resolve guest concerns professionally and escalate issues to management when needed. 
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met. 
• Maintain accurate records of reservations, room status, and guest accounts. 
• Handle cash, credit card transactions, and daily balancing of the front desk drawer. 
• Follow hotel security and safety protocols to ensure a secure environment. 
• Assist with administrative tasks such as filing, printing reports, and updating internal systems. 
• Promote hotel services, upgrades, and special offers when appropriate. 
• Maintain a clean, organized, and welcoming front desk area. 
• Must be present with the ability to move throughout the hotel, ensuring effective communication with guests, visitors, staff, and vendors. 
• Position may be required to perform duties outside their normal responsibilities as needed.

Qualifications 

• High school diploma or equivalent required; associate degree or hospitality coursework preferred. 
• Previous front desk, customer service, or hospitality experience strongly preferred. 
• Excellent communication and interpersonal skills. 
• Strong organizational skills with the ability to multitask and prioritize. 
• Ability to remain calm and professional in high-pressure or fast-paced situations. 
• Strong problem-solving skills and attention to detail. 
• Ability to work flexible hours, including evenings, weekends, and holidays. 
• Professional appearance and customer-focused attitude. 
• Ability to stand for extended periods and perform light physical tasks as needed. 
• Proficiency in navigating computers and hotel management software, to include Microsoft Office, MEWS, Akia, etc. 
• FSD preferred  
• Work authorization (required)