Director of Multifamily - New York, NY

Lead with Vision. Drive Portfolio Performance. Shape the Future of Multifamily.

Ready to make a significant impact on a diverse residential portfolio? Rose Associates is seeking an accomplished, strategic, and results-driven Director of Multifamily Operations to lead operational performance across our multifamily portfolio in New York City.

This is an opportunity to influence portfolio strategy, strengthen owner relationships, develop high-performing teams, and drive exceptional results across a diverse mix of luxury, market-rate, rent-stabilized, and affordable housing communities.

We’re looking for a forward-thinking leader who combines extensive multifamily expertise with strong financial acumen, operational excellence, and a passion for developing people and delivering an exceptional resident experience.

About Rose Associates

Established in 1925, Rose Associates is a recognized leader in multifamily and mixed-use real estate, with a portfolio spanning urban markets from Philadelphia to Boston. As a woman-owned company, we own, develop, and operate properties across market-rate, regulated, workforce, and affordable housing.

Our integrated platform encompasses development, construction, property and asset management, leasing, marketing, and financial operations. With more than 30,000 residential units across approximately 250 properties, we combine a century of industry expertise with innovative technology and a commitment to operational excellence.
For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform among its surveyed peer group of firms managing 10,000–30,000 units.

We are proud of our reputation for excellence, integrity, and inclusion—and we’re committed to providing our team members with opportunities to grow, lead, and make a lasting impact.

What You’ll Do

As Director of Multifamily Operations, you will provide strategic leadership across the portfolio, translating business objectives into operational results while supporting property teams and strengthening relationships with ownership.

• Oversee the operational performance of a diverse multifamily portfolio, ensuring properties meet financial, operational, and service objectives.
• Partner with property managers to optimize day-to-day operations, evaluate performance trends, monitor budgets, analyze financial results, and identify opportunities for improvement.
• Develop and execute strategies that support portfolio growth, asset value, operational efficiency, and long-term business objectives.
• Apply market intelligence and industry trends to inform decisions and strengthen property performance.
• Oversee budgeting, forecasting, financial analysis, and performance reporting across assigned properties.
• Review monthly financial results, rent variances, operating expenses, and performance against budgets and business plans.
• Prepare and present owner reporting packages, including budgets, business plans, monthly reports, and recommendations for improving performance.
• Partner with ownership and internal stakeholders to evaluate financial opportunities, address challenges, and support strategic decision-making.
• Provide leadership, mentorship, and direction to property management teams, promoting accountability, collaboration, and consistent execution.
• Establish performance expectations and support professional development, recruitment, and retention.
• Identify operational challenges and implement solutions that strengthen team effectiveness and property results.
• Foster a culture focused on service excellence, continuous improvement, and operational accountability.
• Build and maintain strong relationships with property owners, institutional investors, and other key stakeholders.
• Provide comprehensive operational support for acquisitions, dispositions, and other asset management initiatives.
• Communicate portfolio performance, significant issues, and strategic recommendations clearly and proactively.
• Partner with internal departments to align property-level execution with ownership objectives.
• Promote exceptional resident service across the portfolio, balancing resident satisfaction with financial and operational goals.
• Support strategies that strengthen leasing performance, occupancy, resident retention, and renewal results.
• Address escalated resident concerns and partner with property teams to resolve issues effectively.
• Collaborate with marketing and leasing teams to evaluate results and adjust strategies to meet budget and pro forma expectations.

• Bachelor’s degree in a relevant field or equivalent professional experience.
• At least 15 years of residential property management experience, including a minimum of 7 years in a senior management role.
• Demonstrated expertise in market-rate and affordable housing, including at least 5 years managing a portfolio of 2,000 or more residential units across multiple properties.
• Experience managing luxury, market-rate, and rent-stabilized assets.
• Proven success leading multifamily operations, developing property management teams, and driving portfolio-wide performance.
• Strong financial acumen, including budgeting, forecasting, financial reporting, variance analysis, and knowledge of Generally Accepted Accounting Principles (GAAP).
• Solid understanding of building operations, maintenance, capital planning, and property preservation.
• Knowledge of marketing trends, leasing strategies, occupancy management, and resident retention.
• Experience working with property owners, institutional investors, and other key real estate stakeholders.
• Proficiency with Microsoft Office and property management and leasing platforms, including iLuvLeasing, On-Site, and Yardi.
• Excellent leadership, communication, organizational, time management, and problem-solving skills.
• Authorization to work in the United States.

• On-Site Presence and Portfolio Travel: Regular property visits are required to oversee operations, assess property conditions, support site teams, and address community-related matters. The role requires travel between the main office and assigned properties.
• Leadership & Stakeholder Engagement: The position involves frequent interaction with property teams, residents, owners, vendors, contractors, and other stakeholders, requiring strong communication and professional judgment.
• Building & Residential Environments: Essential duties may require moving throughout residential buildings, ascending and descending stairs, and working in varying environmental conditions. Domestic pets, including dogs and cats, may be present for extended periods in common areas, building offices, amenity spaces, and occupied apartments during property visits, inspections, and other operational activities.
• Additional Responsibilities: Other duties may be assigned consistent with the position and business needs.

Reasonable accommodations will be considered for qualified individuals with disabilities to enable them to perform the essential functions of the position, consistent with applicable law. Additional job-related duties may be assigned as business needs require. 

Rose Associates is an Equal Opportunity Employer. Employment decisions are made without discrimination based on any characteristic protected by applicable federal, state, or local law.

Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at [email protected].