Lead with Impact. Drive Performance. Shape Exceptional Communities.

Ready to take your multifamily career to the next level? Rose Associates is seeking an accomplished, strategic, and solutions-oriented leader to join our team as Associate Director of Multifamily Operations. This is an opportunity to influence the performance of a diverse residential portfolio, develop high-performing property management teams, strengthen owner relationships, and help shape the future of the communities we manage.

At Rose, we believe exceptional property management goes beyond the day-to-day. It requires a forward-thinking approach to operations, financial performance, resident satisfaction, and team development. We’re looking for a leader who can connect strategy with execution, identify opportunities for improvement, and deliver meaningful results across our portfolio.

About Rose Associates

Established in 1925, Rose Associates is a recognized leader in multifamily and mixed-use real estate, with a portfolio spanning urban markets from Philadelphia to Boston. As a woman-owned company led by CEO Amy Rose, we own, develop, and operate properties across market-rate, regulated, workforce, and affordable housing.

Our integrated platform encompasses development, construction, property and asset management, leasing, marketing, and financial operations. With more than 30,000 residential units across approximately 250 properties, we combine a century of industry expertise with innovative technology and a commitment to operational excellence.

For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform among its surveyed peer group of firms managing 10,000–30,000 units.

We are proud of our reputation for excellence, integrity, and inclusion—and we’re committed to providing our team members with opportunities to grow, lead, and make a lasting impact.

What You’ll Do

As Associate Director of Multifamily Operations, you will play a key role in driving portfolio performance, supporting strategic initiatives, and ensuring our residential communities operate at the highest standards.

Drive Operational and Financial Performance

• Partner with property managers to optimize daily operations, evaluate financial performance, implement financial strategies, monitor budgets, analyze rent variances, and assess market conditions.
• Prepare and review comprehensive owner reporting packages, including budgets, business plans, and monthly financial and operational reports.
• Support asset management initiatives related to acquisitions and dispositions, communicating material developments, risks, and opportunities to ownership.
• Review capital replacement plans and monitor execution to support long-term asset value, property preservation, and operational efficiency.

Lead and Develop High-Performing Teams

• Provide leadership, coaching, and mentorship to property management teams, fostering accountability, collaboration, and continuous improvement.
• Oversee recruitment, retention, and employee development initiatives, ensuring required training and milestones are completed.
• Collaborate across departments to align operational priorities, resolve challenges, and achieve property-specific and portfolio-wide objectives.

Elevate Resident Experience and Property Performance

• Support strategic planning and business initiatives designed to improve resident satisfaction, retention, and overall community performance.
• Address escalated resident concerns and work with property teams to develop effective, timely resolutions.
• Review leasing activity, occupancy trends, and resident retention and renewal programs to support budget and pro forma expectations.
• Partner with the marketing team to evaluate the effectiveness and accuracy of marketing strategies and recommend adjustments as needed.

Protect Assets and Maintain Compliance

• Conduct regular site visits and property inspections to assess operational standards, building conditions, maintenance practices, and compliance.
• Ensure properties operate in accordance with applicable federal, state, and local laws and regulations, including Fair Housing requirements, company policies, and relevant health and safety standards.
• Identify operational risks, recommend corrective actions, and follow through to support compliance and protect the integrity of the portfolio.
• Maintain effective communication with ownership, residents, property teams, vendors, contractors, and other stakeholders on operational matters.

What You Bring

• Bachelor’s degree in a relevant field or equivalent professional experience.
• At least 10 years of residential property management experience, including a minimum of 7 years in a senior management role.
• Experience managing or supporting affordable housing communities.
• Demonstrated success leading property management teams, overseeing multifamily operations, and resolving complex operational challenges.
• Strong financial acumen, including budgeting, forecasting, financial reporting, variance analysis, and knowledge of Generally Accepted Accounting Principles (GAAP).
• Sound understanding of building operations, maintenance, capital planning, and property preservation.
• Familiarity with marketing strategies, leasing performance, occupancy management, and resident retention.
• Proficiency with Microsoft Office and property management or leasing platforms, including iLuvLeasing, On-Site, and Yardi.
• Excellent organizational, time management, analytical, problem-solving, and communication skills.
• Ability and willingness to travel between properties within the NYC area as well as the main office and other assigned locations.
• Authorization to work in the United States.

Work Environment and Essential Job Requirements

• On-Site Presence and Mobility: Regular on-site presence is required to oversee property operations, conduct inspections, meet with residents and staff, and address community-related matters. The role requires the ability to move throughout residential buildings and property sites, including ascending and descending stairs, and to work in varying environmental conditions encountered during property visits.
• Resident, Staff, and Stakeholder Interaction: The position requires effective verbal and written communication and the ability to interact professionally with residents, employees, vendors, contractors, visitors, and ownership representatives.
• Residential Environments and Domestic Pets: The position requires the ability to perform essential job functions in residential environments where domestic pets may routinely be present. This may include extended periods in common areas, lobbies, building offices, amenity spaces, and occupied residential apartments while conducting inspections, responding to resident concerns, overseeing property operations, coordinating staff or vendors, and addressing other property-related matters. The ability to perform the essential functions of the position in these environments is an essential job requirement.
• Additional Responsibilities: The Associate Director may be required to perform other duties consistent with the position and business needs.

Ready to Make Your Mark?

If you’re a multifamily real estate leader who thrives on operational challenges, develops strong teams, and understands how to balance financial performance with an exceptional resident experience, we invite you to explore this opportunity.

Join Rose Associates and help shape the next chapter of multifamily property management.